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At Avantha Technologies, we developed a CRM system for Energy Utilities to improve their contact with the customers by providing support for all call related
functions along with data management. The calls and the feedback are regularly monitored to improve upon the services on the lines of the Service Level Agreement.
The requests for new supply connections are handled by the Provisioning section, which checks the feasibility of completing the request and setting up the new
connection.
In addition, the CRM process also stores, tracks and manages information on current and prospective customers. All the details pertaining to sensitive
information are closely monitored in our Audit Trail Maintenance segment.
Our CRM application supports CSS applications. Along with our BPO arm we provide end to end turnkey Customer Self Support Solutions which includes the
following major functions.
Establishment of a Centralized toll-free Customer Contact Centre. Development of need based Customized/Tailor-made applications
We provide the following Services:
- Complaint routing to the designated service centre for Complaint resolution
- Event based alerts/SMS services to the complainant executor
- Status update to the Customer per requirements
- Personalized greetings to the Customer based on ANI
- SLA driven MIS : Dashboards, Charts, Reports and Stats
We provide seamless integrated technology driven complete Customer support Solutions:
- SAS
- Work flow based event driven escalations of non-conformance of SLA
Verticals
- Energy & Electrical application/white goods
Infrastructure
- Dematerialized Zone
- Redundancy
- Back-ups
- Bundled Solutions
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